Frequently Asked Questions (FAQs)

1. Where are 1st Mobile Flagship Store? 

1st Mobile is located at:

  • 310 Orchard Rd , Singapore (238864) TANGS at Tang Plaza Level 3

2. What are the shipping rates?

The shipping rates will be simple and we'll deliver as fast as possible. 

  • Local Delivery - S$5 (2 - 4 working days)

  • Express Delivery - $10 (1 - 2 working days)

  • Click & Collect - FREE (1 - 2 working days)

3. How can I place my order on 1st Mobile Online?

To place an order, it is simple with these few steps to follow. 

1. Click on the product you want to purchase

2. Add to cart

3. Proceed to checkout through either register for an account or checkout as guest

4. Fill in your billing and shipping information (IMPORTANT: This information must be accurate in order to send and receive your parcel)

5. Select your delivery option (Local Delivery/ Express Delivery/ Click & Collect)

6. Select payment option (Visa, AMEX, Master, Apple Pay, DBS Paylah!, FavePay, hoolah, PayLater by Grab)

7. Complete your order. Upon confirmation, you will receive a notification via Email)

4. What are the forms of payment accepted by 1st Mobile Online?

We accept the following payment methods:

1. Credit Cards [Visa, MasterCard, American Express, Apple Pay]

2. Internet Banking [DBS PayLah!, FavePay]

3. Instalment Payment [hoolah, PayLater by Grab]

5. Is there any warranty for products purchased on 1st Mobile Online?

For the products purchased on 1st Mobile Online, we will issue manufacturer's warranty, unless specified, and will be warranted for any repair, replace or exchange of the defective product.

Want to know anything else?

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